The best Side of Telus customer service
The best Side of Telus customer service
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Hey @DjE we can easily definitely do what we can easily that will help. Are you able to please ship us A non-public message and we will go from there?
It's now been two months and my challenge Using the billing has not been fixed , I have been customer Telus for over twenty years which customer service is horrendous! I questioned to speak to supervisor lots of again and again last. She stated she would they also wanted me to Visit the retail store the place I drop the telephone off and bought the phone when I explained to her I did it all on line she didn’t believe me? The mobile phone I received the box was opened and there was no Actual physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go down to the store to have why was my box open up? Why wasn’t my box sealed? Cell phone drop batteries is quite very slow like my old cellphone was way better than this thing. I believe they gave me a aged telephone is the best way they deal with customers with extended since they reward loyalty ?!!!
@chris14 I wished to clear up some inaccurate details. We will maintenance TELUS owned downed strains at no cost. We will only get rid of the road completely for building/renovation needs but there's a rate involved. We despatched you A non-public information in the event you want to move ahead with possibly situation.
• I in the beginning renewed my agreement after speaking with the agent named Abdul, who gave me a deal which i accepted, although it couldn’t match an offer from Rogers.
in the Black Friday i known as Telus to acquire me a whole new cellular line for my daughter if there is a deal like i bought Beforehand for my other Young ones for a loyal customer with Telus.
Payment impacting adjustments would require a cell phone simply call but prior to doing that, have you experimented with the payment arrangement alternatives online?
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I haven't been so disappointed with a business. It is actually difficult to acquire responses from Telus. My Monthly bill continues to be improved quite a few situations given that signing up with them a 12 months in the past following a promoter came to our doorway and drew us in with enticing delivers. She even reported Telus would pay for Shaw's deal penalty to maneuver us around. I regret each next of relocating. It will take up a lot of the afternoon to talk to anyone at Telus. Maintain occasions estimate an hour only to generally be forwarded telus billing support to someone and placed on hold for an additional hour. My agreement arrangement shows what my bill should be but they arbitrarily change my bill to a hundred.
so i known as the customer server (Jane) to solve the issue just after describing your situation and what it's materialize, The agent just aspect together with her husband or wife and he or she lied in regards to the credits and discounts they removed from my account as a loyal customer with Telus and she or he stated the credits expired and now not readily available, she Imagine I am stupid, In the event the low cost has expired i should see the expiration date on my Invoice like i see on home service Monthly bill.
I'm searching for the telephone number to connect with to talk to some agent and asking yourself when they can be found in the weekend. I need to make payment preparations and made an effort to on chat, having said that they advised me I really have to get in touch with.
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The Tv set signal has long been missing since Friday, September 27th and also the technician who confirmed up yesterday, September thirtieth couldn't take care of the challenge immediately after shifting the Tv set cable box and cable. I used to be knowledgeable that the net Modem has to be improved also, but he didn't have it.
The TELUS crew acknowledges that our operate spans lots of Territories and Treaty areas and we are grateful for the standard Information Keepers and Elders who will be with us now, whoever has absent prior to us as well as youth that inspire us.
Yeah, I’m binding by a two yr contract unfortunately, I’m only four months in, but I did get somewhere. I suppose The executive Workplace called me right now so I have a cellphone dialogue with him in an hour. We’ll see how that goes.